Shipping & returns
From the studio to your door.
Hand-packed in Canggu within 24 hours of order. Tracked everywhere, insured against breakage.
Fast
24h hand-pack, courier pickup the next morning.
Insured
Broken jar, missing parcel — we replace, no questions.
30-day returns
Opened or sealed, refund or store credit.
Plastic-free
Ceramic, glass, hemp twine. Cushioned with rice husk.
Delivery zones
Quoted in USD. Live rates calculated at checkout.
| Zone | Transit | Shipping | Carrier |
|---|---|---|---|
| Indonesia | 1–3 business days | Free over $30 · $4 under | JNE / SiCepat |
| ASEAN | 3–7 business days | Free over $60 · $9 under | DHL eCommerce |
| Asia-Pacific | 5–9 business days | Free over $80 · $14 under | DHL Express |
| EU / UK | 6–10 business days | Free over $90 · $18 under | DHL Express, DDP |
| North America | 6–10 business days | Free over $90 · $18 under | DHL Express, DDP |
| Rest of world | 8–14 business days | Quoted at checkout | DHL / FedEx |
Returns
- 30 days from delivery, opened or sealed.
- Full refund to the original payment method or 110% store credit.
- We pay return shipping on quality issues; you cover it on change-of-mind orders.
- Returned product is composted or donated — never resold.
Damaged or missing
- Snap a photo within 14 days of delivery and send it via the contact form.
- Replacement ships within 48 hours — no return required.
- Lost parcel: we open a claim and ship a duplicate at our cost.
Wholesale & restaurants
Bulk crocks, white-label, and chef accounts ship on separate terms.